Please visit helpillinoisfamilies.com during your application month to fill out and submit an online Request for Services form. The program will begin taking applications on October 1, 2024, for older adults (age 60 and older), individuals with a disability, families with children 5 years old and under, and households that are disconnected from their utilities/energy vendors, have a disconnect date within 7 days or have less than 25% in their propane tank can start applying for LIHEAP assistance. All other income eligible households can start applying on November 1, 2024. After your Request for Services form has been submitted, await an email or phone call from your local agency to review and confirm your eligibility and to determine the amount of your LIHEAP benefit. If you haven’t heard from your county agency regarding your request after 3 weeks, you should make direct contact with them (find your county agency here). If you have a disconnect notice with a disconnect date, and/or if you are already disconnected from your heat-related gas and/or electric, call your county agency directly.
If you need assistance with completing and submitting your Request for Services form, contact the call center at 1-833-711-0374 for live support.
You can also apply through your local agency directly. Please refer to the "Where to Apply" to locate the appropriate local agency for your county.
After you’ve applied and you have a seven-digit “Application ID” (that starts with a 7), you can obtain the status of an application and use the web link https://liheap2020.ilenergyassistance.com/customerinquiry/
or call the Help Illinois Families Call Center at 1-833-711-0374.
The LIHEAP application period is October 1, 2024, to August 15, 2025, or until funding is exhausted.
See below for more information on when you can apply for assistance.
| Beginning October 1, 2024 | Older adults (age 60 and older), individuals with a disability, households with at least one child age 5 years and under, households that are disconnected from their utilities/energy vendors, have a disconnect date within 7 days or have less than 25% in their propane tank |
| Beginning November 1, 2024 | All other income eligible households can start applying for LIHEAP assistance. |
If your household's combined income for the 30 days prior to application (gross income, before taxes are deducted) is at or below 200% of the federal poverty level*, as shown in the chart below, you may be eligible to receive assistance. If you rent, and your heat is included in the rent, your rent must be greater than 30% of your income to be eligible to receive assistance.
2024 Federal Poverty Guidelines for 200% of Poverty for 2025 Program Year
| Family Size | 30 Day Income | Annual Income |
|---|---|---|
| 1 | $2,510 | $30,120 |
| 2 | $3,407 | $40,880 |
| 3 | $4,303 | $51,640 |
| 4 | $5,200 | $62,400 |
| 5 | $6,097 | $73,160 |
| 6 | $6,993 | $83,920 |
| 7 | $7,890 | $94,680 |
| 8 | $8,427 | $101,127 |
*Program Year 2025 Income Guidelines are based on Federal Poverty Guidelines and State Median Income. The state reserves the right to adjust these levels based on the availability of federal appropriations.
What documentation do I need to prove eligibility? For each household member, please have the following documents ready for your local agency to verify your eligibility: